Frequently Asked Questions
Is Sydney Professional Cleaning Service insured?
Yes, we are fully insured to provide you peace of mind. If you require proof of insurance or other legal documents, please contact us and we’ll promptly supply the information you need.
What does your “100% Satisfaction Guarantee” mean?
Our guarantee ensures your complete satisfaction with every clean. If you have any concerns with our service, please let us know within 24 hours. We’ll make it right—either by re-cleaning or, if the issue persists, by offering appropriate compensation.
Do I need to provide payment details when booking?
Payment details are required during booking to secure your appointment. No charges are made until the job is completed and you are satisfied with our cleaning services.
Is your team pet-friendly?
Absolutely. Our cleaning professionals love animals and are trained to work in homes and businesses with pets, ensuring the safety and comfort of your furry friends during our services.
Are there cancellation fees?
We offer free cancellations with 24 hours notice. Cancellations on the day of the appointment may incur a small fee to cover scheduling and labor costs.
What if I am not happy with the cleaning?
We stand by our satisfaction guarantee. If you’re not happy, please contact us within 24 hours and we’ll arrange a re-clean, resolve the issue, or offer a refund as appropriate.
What happens if there is property damage?
In the unlikely event of damage, notify us within 24 hours. Our team will investigate the issue and assist you with a swift and fair resolution.
How long does a typical cleaning service take?
Service duration varies based on property size and requirements. For example, a standard office or apartment cleaning may take 1–3 hours. Contact us for a time estimate tailored to your needs.
How many cleaners will attend my booking?
We typically send a minimum of two professional cleaners for standard bookings. For smaller jobs, only one cleaner may be required. Larger or complex jobs may have additional team members assigned.
Are your cleaners background checked?
Absolutely. All our staff undergo thorough background checks and rigorous training for your safety, security, and peace of mind.
Do you provide cleaning products and equipment?
Yes. We use professional-grade supplies and equipment for all services. If you have specific product requests due to sensitivity concerns, let us know in advance.
What cleaning services do you offer?
We provide office, strata, builder’s, construction, school, shopping centre, car park, and window cleaning, as well as deep cleans, routine maintenance, and custom solutions for commercial properties.
Can I book a same-day service?
While we always strive to accommodate urgent requests, same-day bookings depend on availability. Contact us to check how soon our team can arrive.
Will you need to inspect my property before booking?
Not unless requested. Just tell us the type of cleaning required during booking, and we’ll handle the rest. If needed, we’re available to discuss special requirements beforehand.
Are your services suitable for apartments, strata, and offices?
Definitely! We specialise in commercial and residential strata, office spaces, schools, shopping centres, and more across Sydney.
How often should I schedule cleaning services?
You can book weekly, biweekly, monthly, or one-off cleaning, depending on your space’s needs and preferences. Get in touch to discuss a schedule that’s right for you.
Can I get an instant quote?
Yes! Contact us or use our online form to receive a prompt, clear estimate for your cleaning service—no obligation.
Can I request the same cleaner for every visit?
While we strive to meet this request, we cannot always guarantee the same team member each booking. Please let us know your preference and we will do our best to accommodate.
Are your cleaning products safe for children and pets?
Our products are eco-friendly and non-toxic, safe for children, pets, and sensitive environments.
Do you offer discounts for recurring cleaning services?
Yes, loyal customers enjoy various discounts for regular bookings. Contact us to learn about our special offers.
How do I communicate preferences or instructions?
You can share your special instructions during the booking process or with the cleaning team directly on arrival. We aim to accommodate all requests to your satisfaction.
How do I pay for cleaning services?
We accept secure online payments, bank transfers, or cash upon completion for your convenience.
If I need to cancel or reschedule, how should I proceed?
Please notify us at least 24 hours in advance to avoid fees. We’re happy to accommodate reschedules whenever possible.
Do your cleaners move furniture?
For safety and to avoid damage, our cleaners do not move large or heavy furniture but can clean around and under accessible areas.
How do you keep my belongings safe?
All our cleaners are background checked and trained to respect your property. We follow strict protocols and investigate any issues promptly.
What is included in a construction or builders’ cleaning?
Services include debris removal, cleaning all surfaces, vacuuming, mopping, and deep cleaning of any areas affected by construction.
Do you offer carpet cleaning or window washing as extras?
Yes, we offer both as part of our specialist services. Please specify your requirements when booking for a custom quote.